Context & Design Brief

To help tourists in Amsterdam and reduce the workload of the police, the Amsterdam Police is working with Deloitte to design a Politiekiosk: a small police service booth near busy tourist areas like Amsterdam Central Station. In this booth, tourists can get help in their own language, report theft (like a stolen passport) and get information about common crimes. This way, tourists won't have to wait in long lines at the police station, and the police will have more time for other important tasks. We as students were invited to help design the physical aspect of the booth together with the police and Deloitte. The booth must be strong, private, and easy for tourists to use.

Design Criteria

• The kiosk is vandal-proof
• Encourages desired behaviour
• Discourages undesired behaviour
• The kiosk is intuitive to use
• The user feels safe inside the kiosk
• Complies with accessibility regulations
• Spacious enough for multiple people
• Usable by people of various sizes
• Design aligns with the police's appearance
• Recognizable in different conditions
• Clearly communicates its function
• Easy to maintain

Explored Concepts

Main Recommendations

• Integrate frosted glass for privacy while creating a light and open feeling
• Use a sloped / rounded roof to prevent unwanted behaviour
• Use rounded edges for approachability
• Put the screen on the side of the kiosk to maintain privacy if choosing for a closed kiosk
• Include natural ventilation by open parts in the kiosk for an outside kiosk